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Versa 2 is not working

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‎01-02-2020 15:46

‎01-02-2020 15:46

My Versa 2 has stopped working.  The screen will occasionally light up, but it is stuck on steps.  Will not let me access apps.  It also disconnects and I  get the Fitbit logo. Not sure how to restart or factory reset.  

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‎01-02-2020 16:11

‎01-02-2020 16:11

Hi @MaryFaz , do you use a Third Party Clock Face? If yes, change it to a Clock Face developed by Fitbit. If no, call Customer Support asap, regards kuzibri

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