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Versa 2 is over counting steps

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‎05-11-2020 01:12 - last edited on ‎08-06-2020 07:19 by Fitbit Moderator

‎05-11-2020 01:12 - last edited on ‎08-06-2020 07:19 by Fitbit Moderator

can anyone please advise. I have owned the versa 2 for a few weeks now and i have been trying to reach my 10000 steps each day. Its been very easy with the versa 2 as it is grossly over-counting my steps each day. my main exercise/power walk is correct as i also use another app on my phone but its recording about another 4000 steps a day just walking round my house.

 

Does anyone know a fix for this please?

 

Many thanks

 

 

Moderator edit: updated subject for clarity

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‎08-06-2020 07:19

‎08-06-2020 07:19

Hi @shamack71, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it's over counting steps.

 

In order to fix this issue, please restart your Versa 2 as described in this help article. After this, check out this help page, which explains why your Versa 2 may count extra steps.

 

Finally, monitor your watch for the next 24 hours and see if it tracks your steps accurately.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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