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Versa 2 is over tracking steps

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‎06-01-2020 01:39 - last edited on ‎08-11-2020 07:24 by Fitbit Moderator

‎06-01-2020 01:39 - last edited on ‎08-11-2020 07:24 by Fitbit Moderator

Hello all, recently got a Fitbit Versa 2 as I’ve started running and the main feature for me is the step and distance trackers. Yet I’ve woke up and it’s saying I’ve nearly done 300 steps already and I’ve barley got out of bed ! Any help ? I’ve been onto advanced settings and adjusted the stride length already ! Thanks in advance.

 

 

Moderator edit: format

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‎08-11-2020 07:23

‎08-11-2020 07:23

Hi @ST225, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it showed steps when you woke up. By the way, thank you for checking out the settings before contacting our forums.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains why your Fitbit device may track extra steps. Finally, monitor your watch during the next 48 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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