Versa 2 is restarting by itself randomly

[hindalhajkhalil]

My versa 2 has been restarting all week. I can’t navigate it at all. I’ve factory rested it already still no response. I’ve been using my versa for a year and a half now.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @hindalhajkhalil, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is restarting by itself randomly. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, let me know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

Looking forward to your response.

[hindalhajkhalil]

I’ve actually contacted the support team and they gave me instructions on how to do it. Except it didn’t work my watch kept restarting all week

[JuanJoFitbit]

Hi @hindalhajkhalil, thank you for getting back. Since you mentioned that the issue persists, please contact our Support team with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.