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Versa 2 is showing the wrong time

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‎08-01-2021 16:09 - last edited on ‎08-02-2021 04:40 by Fitbit Moderator

‎08-01-2021 16:09 - last edited on ‎08-02-2021 04:40 by Fitbit Moderator

How to reset the time on my fitbit.  Went to clock on screen and it does not go up, down, or anything?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-01-2021 23:50

‎08-01-2021 23:50

You can't manually set the time, but it should reset itself whenever it syncs to your phone based on the time on that device. Does your fitbit seem to be syncing ok?

 

 

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‎08-02-2021 04:40 - edited ‎04-16-2024 05:32

In response to SteveH

‎08-02-2021 04:40 - edited ‎04-16-2024 05:32

Hi there, @Goldenage. Welcome to the Community Forums. 

As @SteveH has mentioned, your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


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‎08-05-2021 12:07

‎08-05-2021 12:07

Versa 2 appears to sync fine with a fairly quick data transfer but it remains about 4 minutes behind the lap top time.  Laptop time is within 1 minute of real time.  Small issue I know but still a little annoying.

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‎08-06-2021 06:01 - edited ‎11-09-2023 10:42

In response to hughw

‎08-06-2021 06:01 - edited ‎11-09-2023 10:42

Hi there, @hughw. Thanks for stopping by in the Community Forums. I understand how annoying this can be. 

If you have followed the steps I recommended above but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-09-2021 13:15

In response to MarreFitbit

‎08-09-2021 13:15

Thanks for your response.  I think I will just live with it as I don't think there is an easy fix..  I will just add on 5 minutes to the fitbit time display.  Just for further info the sync usually works fine with the versa 2 on the charger and starting the fit bit app on the PC windows 10 when it is at 100 % charge.   Time is set for automatic updates on GMT London time. I still like the versa Hugh 🙂

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