Versa 2 is tracking too many steps while driving

[jinks67]

Bought a Fitbit versa 2 for Xmas and the step counting on it is a disaster. I've tried switching to non dominant arm, calibrating my steps etc. but still no good. Today I was driving for 3 hours and it has added 5000+ steps. I actually sat and watched the steps literally go up while I was driving and I was not swinging my arm or anything. Is there any way to fix this or can I just get my money back? Very disappointed in this watch!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @jinks67. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are 2 ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.  
2. You can log the driving manually by following the steps in this article. 

[jinks67]

Hi Marre. When i'm driving for three hours I also have about 30 stops on my run. When I log driving for those three hours it deletes everything in that time. For £130.00 surely this has got to be better. I had a Huawei tracker and it was far more accurate than this that cost only £30.00.