Versa 2 is tracking too many steps

[Momen]

My Versa 2 is suddenly adding loads of extra steps to my day. It tracked fine all day then at 9pm when I was sitting still on the couch not moving it added 12000 steps to my day. No movement or fans buzzing just sitting still. I rebooted a couple of times but no change. How do I fix this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Momen. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[Momen]

I don't use any other apps. I was sitting still watching TV. This is the second time fitbit has decided to randomly inflate my steps for no reason.  Is there a way to delete the imaginary steps? Supposedly I was able to do more than 10000 steps in 15 mins which is just not even logical. This is some kind of glitch that needs to be addressed. And no the answer I got was not the best answer nice of fitbit to mark it as so.

[MarreFitbit · Accepted solution]

@Momen I understand where you're coming from. However, I recommend double checking you do not have MobileTrack linked to your Fitbit account. I've seen many users (including myself) who had have this issue and at the end we realize that MobileTrack was the one adding steps. It would worth the try to double check this. To do so, go to your Fitbit account, tap the Today tab > your profile picture > MobileTrack.

Regarding to your inquiry and as recommended above, to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Note: The answer was unmarked as the best answer.

Hope that helps.