help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2022 04:22 - last edited on ‎05-26-2022 07:10 by Fitbit Moderator

‎05-26-2022 04:22 - last edited on ‎05-26-2022 07:10 by Fitbit Moderator

Versa won’t swipe

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-26-2022 04:38 - edited ‎05-26-2022 04:43

‎05-26-2022 04:38 - edited ‎05-26-2022 04:43

Hi @Buckly - will it swipe if you double tap the face first? In which case your watch settings may be wrong.

 

If it does work when double tapped, pull down from the top once and then again and click on the white bars to get to Quick Settings and correct the settings to remove Always on and enable wrist wake.

 

If that doesn't work try a watch restart. How do I restart my Fitbit device? 

Author | ch, passion for improvement.

Best Answer
0 Votes

‎05-26-2022 07:11 - edited ‎11-14-2023 10:55

In response to Guy_

‎05-26-2022 07:11 - edited ‎11-14-2023 10:55

Hi there, @Buckly. Welcome to the Community Forums. @Guy_ Thank you for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back for further assistance. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes