Versa 2 is tracking too many steps

[Marcia104]

Help. My fit bit tracked 20,000 extra steps.  Is there anyway to remove?. Going to mess up my calories count for the week.  I tried re starting the watch and phone.

Thanks 

Moderator Edit: Clarified subject

[JohnnyRow]

Extra steps should have no effect on calories burned.  Calorie burn is based on heart rate, not steps.

[MarreFitbit]

Hi there, @Marcia104. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Please note that there's no way to delete the extra steps, but you can achieve the same result by negating them. For more information, see How do I add, edit, or delete Fitbit data and activities?

On a side note, bear in mind that Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. If your device tracks heart rate, your heart-rate data is also included, especially to estimate calories burned during exercise. The number you see on your Fitbit device is your total calories burned for the day.

[Marcia104]

Says I walked 3.2 miles ( accurate) and over 4 thousand cal. Not so much. 

[Marcia104]

No other devices . Says I walked 3.2 miles accurate.  Over 4 thousand calories., and 40000 plus steps