Versa 2 stuck on Fitbit Logo

[Eamon202]

My Versa 2 is stuck on the Fitbit Logo.  

I have tried holding down for 2 seconds, 10 seconds, and 40 seconds. 

I purchased a new charger to make sure it was charging correctly.

It just keeps showing the Fitbit logo and nothing else. 

I can no longer see it on my app.  It says it cannot find it.

Any idea what to do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Eamon202. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try the following steps:

• Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Let me know how it goes.