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Versa 2 is tracking too many steps

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‎09-23-2022 09:58 - last edited on ‎09-27-2022 08:42 by Fitbit Moderator

‎09-23-2022 09:58 - last edited on ‎09-27-2022 08:42 by Fitbit Moderator

So I've had my Versa 2 for about a year. It's step counter has been horrible . I've contacted Fitbit and they just tell you to do the same things over and over. It finally got a firmare update yesterday. I thought it might help, Its still giving me thousands of Xtra steps. It's ridiculous. Help. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-23-2022 20:46

‎09-23-2022 20:46

Hi @Deetz37  - do you by any chance have MobileTrack installed too?

 

To check, in the Fitbit App, click profile photo and see if it's listed as a device next to the Versa 2, if so remove it. (Click on it and the dustbin, top right)

Author | ch, passion for improvement.

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‎09-26-2022 16:19

In response to Guy_

‎09-26-2022 16:19

No I don't. I've tried everything. I take my watch off at night and I'll
wake up with 200.steps before ive touched it, and no I don't have it on
something that's moving or vibrating. Thanks anyways 👍🏼
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‎09-27-2022 08:44

In response to Deetz37

‎09-27-2022 08:44

Hi there, @Deetz37. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for helping out!

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Have a good day. 

Maria | Community Moderator, Fitbit


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