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Versa 2 is unresponsive

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‎06-13-2025 23:02 - last edited on ‎06-14-2025 06:26 by Fitbit Moderator

‎06-13-2025 23:02 - last edited on ‎06-14-2025 06:26 by Fitbit Moderator

My versa 2 is co.pletely dead and unresponsive- it is charged

Moderator Edit: Clarified subject

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‎06-14-2025 07:28

‎06-14-2025 07:28

Hi there, @BDKD. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your new Versa 2 is completely unresponsive. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps. Have you also tried charging your Fitbit device? Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If the issue persists, may I know if you've tried cleaning the contacts on your Versa 2? There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-14-2025 07:28

‎06-14-2025 07:28

Hi there, @BDKD. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your new Versa 2 is completely unresponsive. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps. Have you also tried charging your Fitbit device? Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If the issue persists, may I know if you've tried cleaning the contacts on your Versa 2? There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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