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Versa 2 is unresponsive

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‎05-28-2021 10:39 - last edited on ‎05-29-2021 04:30 by Fitbit Moderator

‎05-28-2021 10:39 - last edited on ‎05-29-2021 04:30 by Fitbit Moderator

Randomly this morning my screen stopped working. It's difficult to swipe or won't swipe at all and buttons such as "reset" are unresponsive.

 

I have soft reset this watch multiple times and changed the clock face. I can't factory rest it because it won't respond.

 

Other people are suddenly having issues too. What's going on? Do I have to buy yet another watch because these can't function properly after a couple of years? 

 

 

Moderator Edit: Clarified subject

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‎05-29-2021 00:18

‎05-29-2021 00:18

Are you able on the watch to get to Settings, About and Shutdown?

Author | ch, passion for improvement.

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‎05-29-2021 04:31 - edited ‎04-07-2024 06:42

In response to Guy_

‎05-29-2021 04:31 - edited ‎04-07-2024 06:42

Hi there, @DesertChessie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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