help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2023 12:21 - last edited on ‎03-11-2023 05:56 by Fitbit Moderator

‎03-09-2023 12:21 - last edited on ‎03-11-2023 05:56 by Fitbit Moderator

My Versa 2 suddenly stopped working last week. The screen is black, and nothing happens when I use the side button. It's been fully charged; it's just not functioning. Now what?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-11-2023 06:00 - edited ‎03-06-2024 07:23

‎03-11-2023 06:00 - edited ‎03-06-2024 07:23

Hi there, @3Tammers3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, please confirm that you've restarted  your Versa 2 as instructed here How do I restart my Fitbit device?

If the restart doesn't seem to work and you don't feel any vibration from your Versa 2 during the restart process, please try the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-11-2023 10:32

‎03-11-2023 10:32

This same exact thing happened to me 2 wks ago. It was working fine & I was taking a shower & when I got out the screen was black. Restarted it & there was a msg in Fitbit app abt a hardware upgrade but my Fitbit wouldn’t connect to Bluetooth. I wore it anyway until it died & haven’t been able to get it to charge since. I had to upgrade to a new non Fitbit watch since the platform is changing at the end of the month anyway. 

Best Answer
0 Votes