Versa 2 is unresponsive

[robertjg]

Stuck on clock screen with no response.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @robertjg. Welcome to the Fitbit Community Forums. 

As a first approach, please try restarting your Versa 2.

If the restart doesn't seem to work and you don't feel any vibration from your Versa 2 during the restart process, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[MsMDuke]

My Versa 2 is stuck on the logo screen. It does nothing. Can't sync or charge it

[MarreFitbit]

Hi there, @MsMDuke. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So to better assist you, please confirm that you've tried all the steps listed below:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?