Versa 2 is unresponsive

[evansm7]

My Versa 2 stopped working about a week ago exactly.  I chatted with someone who told me to clean it and the charger, then make sure the charger USB was plugged into a good plug, did that.  Then connect the Versa 2 to the charger and let it charge for 30 minutes or more.  I have pressed the on switch for more than 10 seconds after charging and nothing happens.  The screen is still black.  I can't even get a fitbit sign to flash across the screen, it was doing that before it stopped working.  What's next?  Can I send it back to you?   

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @evansm7. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not responding to anything. I understand where your concern is coming from. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!