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Versa 2 is unresponsive

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‎02-01-2025 14:02 - last edited on ‎02-03-2025 06:57 by Fitbit Moderator

‎02-01-2025 14:02 - last edited on ‎02-03-2025 06:57 by Fitbit Moderator

I went to charge my versa 2 last night. Battery was on around 28%, checked this morning and the fitbit logo showed for around 5 seconds and now the watch won't turn on at all. I've tried holding the on button but nothing just a blank screen. I've tried charging it further to make sure it charged but still nothing

 Anyone else?

Moderator Edit: Clarified subject

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‎02-03-2025 06:59

‎02-03-2025 06:59

Hi there, @M.onks. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not responding. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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