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Versa 2 isn't receiving notifications

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‎12-24-2019 00:10 - last edited on ‎12-25-2019 09:13 by Moderator Alum

‎12-24-2019 00:10 - last edited on ‎12-25-2019 09:13 by Moderator Alum

I don't receive notifications on my Fitbit from my phone. I bought my Fitbit 3 days ago. The first days the messages from my phone came through to the Fitbit. But not since 2 days. When I look in the settings, it says that I have to restart my phone to see the messages again, but restarting does not work. I already went through the entire help page and tried a lot. But no results so far. Does anyone have any tips?

 

 

Moderator edit: subject for clarity

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‎12-24-2019 08:28

‎12-24-2019 08:28

Does the Red Banner just above your post apply to you?

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‎12-25-2019 09:14

‎12-25-2019 09:14

Welcome to the Community, @Michelle1906 and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this notifications issue. Have you checked if you have a compatible phone? If you haven't, I recommend checking this by taking a look at the help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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