Versa 2 isn't tracking my health metrics data

[nancyjane68]

Health metrics tile has appeared on dashboard but no data.  it says to wear tracker to bed even though I do and it gives me a sleep score 

Moderator Edit: Clarified subject

[Guy_]

If it is an Android phone, else

try logout of the Fitbit App and restart the phone

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully

Log back in to the Fitbit app

*Quick Shortcut:S Press and hold the Fitbit launch icon, then App info [on some phones]

[MarreFitbit · Accepted solution]

Hi there @nancyjane68, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Once you've followed @Guy_'s recommendation, please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed or the SpO2 app. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

For more detailed information, see What should I know about health metrics in the Fitbit app?