Versa 2 issue

[Pepper97]

Since the last update my Versa 2 no longer auto recognises when I walk although it records my steps, does not record the activity when I walk unless I start and finish manually, Versa 2 loses connection several times throughout the day, I now turn my Versa 2 on and off on average 8 or 9 times a day.  Is there a fix for these issues?

[Marrrmaduke]

@Pepper97 Could you please specify which update? Fitbit mobile app or Versa's firmware? Also, could you please share your phone model, OS and Versa's firmware version?

[Pepper97]

I believe the update was to both my watch and app, have had a few over the last couple of months.

my phone model is iPhone 6s as well as iPhone X, having the issues on both phones.

[Marrrmaduke]

@Pepper97 Could you please verify the firmware version for me? Please open Settings app on your Versa, scroll down to About and tap it. The firmware version should be the first one at the top.

[Pepper97]

The version is detailed as 35.70.721

[Marrrmaduke]

@Pepper97 That's the most recent version of the firmware. Please one of these workarounds to restore connectivity and notifications:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.
8. Tap the Settings app on your iPhone > Bluetooth.
9. Tap the "i" icon next to the name of your Fitbit device.
10. Turn on Share System Notifications.
11. Tap Settings in the top-left to return to the Settings page > Notifications.
12. For Phone and Calendar, make sure Allow Notifications and Notification Center are on.
13. For Messages, make sure Allow Notifications is on, Lock Screen, Notification Center, and Banners are on, and Show Previews is set to Always or When Unlocked.

[Marrrmaduke]

@Pepper97 did you manage to make it work? 😄

[Pepper97]

I’ve rebooted the watch twice now and no change, i have been in touch with fitbit directly and advised them, hopefully they may have further suggestions to rectify the ongoing issues, thank you

[Marrrmaduke]

@Pepper97 At this point I am afraid regular reboot won't cut it. I would perform a factory reset (restoring versa to factory defaults) and I think that's what Customer Support will suggest next. 

Before factory reset, make sure you have deleted versa from your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. If you're unable to use the screen, please try performing the factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?