Versa 2 issues with Bluetooth speakers

[eric321]

I purchased the Versa 2 a week ago and from the very first minute after I installed the "wonderful and awesome" and "totally not bugged ridden" Fitbit app on my Google S10+ I have had experienced non-stop issues with pairing the watch to my smartphone after I attempt to pair literally any other bluetooth device. You want to pair your bluetooth speakers? Go ahead, pair it up, but don't even think about trying reconnect back to your watch unless you literally repeat these recommended steps:

- turn off bluetooth
- unpair the watch from device
- restart phone
- turn on bluetooth
- go through the 10 step registration process to pair your "smart" watch

The above steps are what Fitbit recommends users do if they ever pair their smartphone with any other bluetooth device...... after EVERY TIME

I have own a software company for 18 years and I am 100% positive your "dev" team are using libraries I co-authored. I have no idea how you managed to do such a unbelievable awful job did. Literally... and I mean LITERALLY just go and google 'Versa2 bluetooth issues' and you find LITERALLY a million pages of people screaming about the same issue. So here's what I did. I took a hammer to your "wonderful and awesome" watch last night. PROBLEM RESOLVED!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@eric321 Welcome to the Community. Thanks for the details mentioned. 

Sorry for the delayed reply. I appreciate the troubleshooting you've tried in order to pair your Versa 2 to your Bluetooth speakers. Your feedback is appreciated, these comments help us to continue improving. 

Regarding the issue you're experiencing with your Versa 2 and your Bluetooth speakers. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

[SydneyB006]

I was having a ton of issues too. I tried everything listed and additional dev options on my phone. The only thing that has worked for me so far is to turn off "Always Connected" I'm not sure if someone mixed up an 0 and a 1, but turning this option off seems to turn it on... I haven't had a sync issue in 3 days (I was previously having to restart or toggle Bluetooth multiple times a day to fix connectivity and sync issues).

[SilviaFitbit]

@SydneyB006 It's great to have you here. Thanks for sharing the troubleshooting that has worked for you. 

Hope I can continue seeing you around. 😀