help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 issues.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2023 06:51

‎01-29-2023 06:51

Since 1/22/2023 my Versa 2 has quit tracking my heart rate and active minutes. It was activated 6/30/2020. I have the latest firmware, have tried all recommended fixes, including a factory reset. I’m using an iPad and IPhone 12. When I shut it down and turn back on it appears that the green sensor works initially and the heart rate is working. Than it stops.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-29-2023 07:21

‎01-29-2023 07:21

Hi @Willyb160 - others have had a problem too, it may be related to the most recent firmware. However if you have factory reset it did you try running with the standard clock face to see if there is a difference. And not what action makes it stop record heart rate.

 

Probably best to contact Fitbit Support directly. They may be able to help you with other workarounds.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer

‎01-29-2023 12:11

In response to Guy_

‎01-29-2023 12:11

My Versa 2 has Heart Rate stopped working, sleep tracking and now active minutes. Called Fitbit we did complete factory reset. I have repeated x 2 factory reset and it keeps getting worse..New no active minute tracking. Frustrating as this is reason for having a fitness tracker. Help

 

Best Answer