help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 keeps freezing and restarting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2020 15:17

‎04-23-2020 15:17

Hi all! I got my Versa 2 as a Christmas gift so I’ve had it for only 4 months and about 1week algo it’s stated malfunction. First it would have trouble reading my heart rate and now it freezes and restarts itself. I’ve already master reset it and it’s still doing the same. I thought maybe it was a clock face but I’ve deleted all of them and only have the face it came with. Any suggestions? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-24-2020 14:41

‎04-24-2020 14:41

Welcome to the Fitbit Community, @SunsetRunner. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2. Thanks for trying to resolve this and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes