Versa 2 keeps freezing

[Ablue]

I’ve had my my versa 2 for almost a month now. For the last couple of weeks it has randomly been vibrating and then the screen freezes where I’m unable to swipe from the clock screen. I’ve tried turning it on and off again, disconnecting and then reconnecting it from Bluetooth on my iPhone, and a factory rest, but nothing has worked to fix the problem. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Ablue, welcome to the Community Forums. Thanks for the details provided about your Versa 2's behavior. I appreciate you've taken the time troubleshoot your smartwatch prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[ARM123]

I have this same problem. I’ve had the Versa 2 for about a month and it vibrates for no reason then freezes. I can’t swipe. I’ve tried to reboot and restore. No luck there. The device will unfreeze if I put it in the charging cradle for about an hour. 

[Alec64 · Accepted solution]

It’s useless if the only way to repair the problem is put it in the charge cradle.  For the last few weeks mine seems to be frozen all the time.  Very annoying.  How do I record an activity?  Play workout music?

Fitbit - you must fix this!

[Bairnk]

Same problem, called in, kept telling me to reset - tiered of doing that DAILY......

Tech support said they have never hear of it, and told me I needed to call back several more times so they could track it.  What kind of communication in support is that - never hear of the issue when it's ALL over the board. I can't be calling in every time this happens.  All I want to do is exchange the watch, they can troubleshoot it when they get it.  I'm getting to the point where I am going to just turn it in and get my money back and buy something that works.  It's like pulling teeth trying to get anything done with support.

[Alec64]

Send email to https://contact.fitbit.com, with a short 10s video showing that the watch is frozen.  They replaced mine after I did that.