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Versa 2 keeps resetting itself

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‎02-25-2023 00:09 - last edited on ‎02-25-2023 07:58 by Fitbit Moderator

‎02-25-2023 00:09 - last edited on ‎02-25-2023 07:58 by Fitbit Moderator

For the past two hours my Versa 2 has been rebooting every few minutes, when it finishes a cycle it is showing the wrong time - not much use for a watch. - can anyone advise on how to fix this issue?

 

 

Moderator Edit: Clarified subject

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‎02-25-2023 02:05

‎02-25-2023 02:05

Hi @BlueJules - it is obviously unhappy for some reason. Try turning off the phone's Bluetooth for a while and see if it stops rebooting.

 

Also if you get the chance and can get to watch Settings, About, do a Shutdown.

 

Then in the Fitbit App go to the Gallery tile and see if anything is stuck loading and change the clock face.

 

Logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it.

 

Restart the phone and start the watch, if it is not rebooting like before, turn on the phone's Bluetooth and login to the app, wait for any pair and link prompts and see if it will sync, it may be able to change to the requested clock face and set the time.

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎02-25-2023 02:05

‎02-25-2023 02:05

Hi @BlueJules - it is obviously unhappy for some reason. Try turning off the phone's Bluetooth for a while and see if it stops rebooting.

 

Also if you get the chance and can get to watch Settings, About, do a Shutdown.

 

Then in the Fitbit App go to the Gallery tile and see if anything is stuck loading and change the clock face.

 

Logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it.

 

Restart the phone and start the watch, if it is not rebooting like before, turn on the phone's Bluetooth and login to the app, wait for any pair and link prompts and see if it will sync, it may be able to change to the requested clock face and set the time.

Author | ch, passion for improvement.

Best Answer

‎02-25-2023 07:26

In response to Guy_

‎02-25-2023 07:26

Thanks Guy, ended up deleting App & setting Versa 2 up as a new watch - seems OK now

 

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‎02-25-2023 09:32

In response to BlueJules

‎02-25-2023 09:32

Well it worked for about 3 hours just done it all again - lets see how long it works this time!

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