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Versa 2 won't track any data

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‎02-23-2023 07:14 - last edited on ‎02-23-2023 08:58 by Fitbit Moderator

‎02-23-2023 07:14 - last edited on ‎02-23-2023 08:58 by Fitbit Moderator

Versa 2 WILL NOT track any of my paid Premium data.....none! Time is off, ahead, by around 36 mins., not holding charge either. Help!

 

 

Moderator Edit: Clarified subject

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‎02-24-2023 03:33 - edited ‎06-16-2023 07:12

‎02-24-2023 03:33 - edited ‎06-16-2023 07:12

Hi there, @C.Star. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As per the description of your post, it seems like your Versa 2 isn't connected to your Fitbit app. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

As for the battery drain, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-24-2023 03:33 - edited ‎06-16-2023 07:12

‎02-24-2023 03:33 - edited ‎06-16-2023 07:12

Hi there, @C.Star. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As per the description of your post, it seems like your Versa 2 isn't connected to your Fitbit app. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

As for the battery drain, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-24-2023 13:11

In response to MarreFitbit

‎02-24-2023 13:11

Thanks for the tips.
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‎02-25-2023 10:44 - edited ‎07-29-2023 04:17

In response to C.Star

‎02-25-2023 10:44 - edited ‎07-29-2023 04:17

@C.Star You're very welcome! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!  

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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