Versa 2 keeps resetting

[Mgriff98]

My Versa 2 started acting up on Sunday. At one point I went to check the time and the Fitbit symbol was on the screen. I thought maybe it was doing an update. Then it kept doing the 1 pulse vibrate like it was time to move but it wasn’t 50 past the hour. Then I went to check a text message after I heard my phone chirp. Fitbit didn’t vibrate and the screen was black and wouldn’t come on when I pushed the button. Those things continued through the evening. I finally got it to sync to my phone and the battery had jumped from 67% down to 5% from that morning. So I charged it over night. All day yesterday it did the same thing and battery was at 15% from 100% by the time I went to bed. I tried to reset it numerous times throughout the day and it didn’t help. It was like it was resetting itself all day long. 

Moderator edit: updated subject for clarity. 

[Mgriff98]

It’s less then a year old. Got it on March 10th. 

[Guy_]

Hi @Mgriff98 - there is a fault, possibly hardware.

Chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. 

If they confirmit it's faulty the quickest way to resolve the issue is to take it back to where you bought it for replacement, hopefully over the counter with a new one.

[BinkyOR84]

Mine also did that. Fitbit did send a replacement, they sorted it over chat it was just a refurbishment and was quite quick 😊

[AndreaFitbit]

Welcome to the Fitbit Community, @Mgriff98, @BinkyOR84 and thank you for your assistance @Guy_. I'm sorry to hear your Versa 2 is acting wrong.

As @Guy_ mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for sharing your experience @BinkyOR84.

Keep on visiting the forums.