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Versa 2 keeps turning itself off

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‎08-25-2020 13:37 - last edited on ‎08-27-2020 10:46 by Fitbit Moderator

‎08-25-2020 13:37 - last edited on ‎08-27-2020 10:46 by Fitbit Moderator

I have only had my Fitbit versa 2 for 9 months. A week ago it started flickering so I attempted the restart as suggested as well as changing the watch screen to one from FitBit. It’s only getting worse and now starting to black out when I try to navigate to another screen (like to pick and exercise). What else can I do or should I return it? I bought it directly from FitBit.

 

Moderator Edit: Clarified subject

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‎08-27-2020 10:49 - edited ‎10-09-2023 08:13

‎08-27-2020 10:49 - edited ‎10-09-2023 08:13

Hi there @Tekiela, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior. I appreciate you've taken the time to try fixing the screen prior to posting here. 

I've seen that you contacted our Support Team to report about this situation and they helped you to get back on track. I'm glad to hear about your replacement.

Maria | Community Moderator, Fitbit


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