help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 keeps turning itself off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2020 18:54 - last edited on ‎08-31-2020 10:02 by Fitbit Moderator

‎08-30-2020 18:54 - last edited on ‎08-31-2020 10:02 by Fitbit Moderator

My Versa2 keeps intermittently turning itself off despite having a good charge, and the only way to get it to come back on is by putting it on the charger for a few seconds. Its just 4 months old. I've completed a factory reset.  How can I contact support to request a replacement?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-31-2020 10:04

‎08-31-2020 10:04

Hi there @Gymbunny247, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. I appreciate you took the time to try fixing it, nice way to go! 

 

I've seen that you contacted our Support Team after posting here to report about the issue with your Versa 2's screen and they already helped you to get back on track. 

 

Please let us know if there's anything else we may do for you in the near future. We'll be glad to help you!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes