Versa Lite won't pair with Android after a Factory Reset

[E.arsenault98]

I have been having issues with my Fitbit pairing with my phone for the last week. I would have to go in and manually sync even though I made sure my automatic sync function was on. I tried a factory reset to fix the bug and now my Fitbit won't pair with my phone even though my Bluetooth is on. I got it to pair once but when it started to go through the firmware update it crashed at 3%. Please help!! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @E.arsenault98, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been recently having with your Versa Lite. Thanks for taking the time to try fixing the issue prior to posting here, I'll be glad to continue assisting you. 

Please note the difficulty you are now having to set up your Versa Lite usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please let me know if you continue having syncing difficulties after paring your watch again.

I'm looking forward to your response, keep me posted.