Versa 2 keeps turning itself off

[jharbot]

When trying to track my walking my versa 2 screen blanks and I have to reset the watch by holding the left button for a few moments.  Loses the data too. Very aggravating when trying to keep track.  Is it just me or are others experiencing this too?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @jharbot, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is turning itself off, I understand how annoying this must be. Thanks for taking the time to try fixing it prior to posting here. 

Since you've exhausted all troubleshooting, you can try performing a factory reset on your watch. Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be lost from the last time sync until now. Before doing so, I recommend syncing your Versa 2, remove it from your Fitbit account and unpair it from your phone's Bluetooth settings, then perform the factory reset. For instructions, see How do I erase my Fitbit device?

Let me know if your watch keeps doing the same after the suggestion I provided, I'll be around.