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Versa 2 kept rebooting, received a replacement- doing the same thing

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‎01-03-2021 16:11

‎01-03-2021 16:11

I contacted Fitbit Christmas Day via chat because my Fitbit stopped syncing then starting constant rebooting and never turned on properly. I chatted with three customer service reps after being told to shut down the app restart my phone, etc. They determined that my Versa 2 was within warranty time frame (I just bought it in August). I just received the replacement (I'm assuming it is refurbished because it came without the band and just in a bag not in a brand new box. It is doing the same thing after less than 24 hours. I am pissed. At this point I want a working BRAND NEW Versa or I want my money back. I really don't want to get an Apple Watch but at this point I'm ready to if I keep having issues with Fitbit.

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‎01-07-2021 14:47

‎01-07-2021 14:47

Welcome to the Fitbit Community @tkheller.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that Customer Support has been providing assistance to you via email. Please update them in order to continue working on a resolution. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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