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Versa 2 key pad

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‎10-29-2020 16:34

‎10-29-2020 16:34

When I turn on my Versa 2 it goes to the screen that shows the date and time but if I touch the screen and key pad pops up and wants a 4 digit code. I have tried restarting it several times and it keeps coming back to that screen. I can't do anything with the Versa because I don't know the code it appears to want. Has anyone else run across this problem and if so what did you do?

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2 REPLIES 2

‎10-30-2020 02:02

‎10-30-2020 02:02

As long as your fitbit is still connected to your account you can reset the PIN:

 

unlock3.png

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‎10-30-2020 13:17

In response to SteveH

‎10-30-2020 13:17

Once reset you can set the code only for Fitbit pay, however you will still need to remember it. 

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