11-13-2020 11:05 - last edited on 11-15-2020 19:56 by LiliyaFitbit
11-13-2020 11:05 - last edited on 11-15-2020 19:56 by LiliyaFitbit
The left button on my versa 2 has completely stopped responding. It doesn't even feel like it's being pressed down. I haven't had the watch a full year yet. I've already tried cleaning around the button, but it didn't help.
Moderator edit: subject for clarity
11-13-2020 12:57
11-13-2020 12:57
This just happened to me also!
11-15-2020 19:55
11-15-2020 19:55
Welcome to the Fitbit Community, @SpicyLizard @Cawalsh12.
I am sorry to hear the left button on your Versa 2 devices stopped responding. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I've shared your post with our Support team and they've mentioned that you already have cases with them. I know they will be glad to help you out and provide a solution, please keep working with them.
Have a great day!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-27-2020 13:33
11-27-2020 13:33
Having the same Issue as above, it was working perfectly until today. (27/11/20).
It is only 5 month old, received as Fathers day present in June.
Always has protector on and never used in water.
11-27-2020 14:06 - edited 11-27-2020 14:06
11-27-2020 14:06 - edited 11-27-2020 14:06
Welcome to the Fitbit Community, @willssmith.
Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate the additional details. You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-27-2020 17:48
11-27-2020 17:48
I have the same problem. I have cleaned around the button, used air like suggested and still no response from the button. I received this versa2 for Mother’s Day and previously had the blaze with no issues at all
11-27-2020 18:57
11-27-2020 18:57
Welcome to the Fitbit Community, @Davismartineau.
I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-28-2020 01:25
11-28-2020 01:25
I am now in contact with the support team thru twitter, I tried the restarts as requested, even changing the clock face. Have also tried some canned air. Button is still not working.
11-28-2020 09:08
11-28-2020 09:08
The same issues with mine Fitbit too..
Unable to set alarms or do anything..
11-28-2020 09:49
11-28-2020 09:49
I had this issue happen to me months ago after only having the watch some of a year . I tried everything I found. Haven’t used my watch since but I really
hope I will be able to soon and fix the problem cause I was very disappointed and was really enjoying my Fitbit experience.
Ali
11-29-2020 15:13
11-29-2020 15:13
Welcome to the Fitbit Community, @akshaychennai @Aliane425. Thank you for your reply, @willssmith.
@willssmith I appreciate your efforts and the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.
@akshaychennai @Aliane425 Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate the additional details, I totally understand how you are feeling. I would like to confirm if you've tried to restart your devices and follow the instructions suggested in this post?
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-29-2020 16:12
11-29-2020 16:12
Same.
and the exercise function is glitching as if I have opened it to use...
11-29-2020 16:14 - last edited on 11-29-2020 16:55 by LiliyaFitbit
11-29-2020 16:14 - last edited on 11-29-2020 16:55 by LiliyaFitbit
Seems very odd that multiple people are having the very same problem at the very same time.
Update:
Cause mine too.
Friday or Saturday it started.. left buttock out of action and exercise function glitchy as if I have opened that function, but I haven’t
Moderator edit: merged replies
11-29-2020 17:02
11-29-2020 17:02
Welcome to the Fitbit Community, @Hedgie2.
I am sorry that you are going through the same situation, I understand your concern and recommend follow the instructions suggested in this post. Please also try restarting your device: How do I restart my Fitbit device?
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-29-2020 17:16
11-29-2020 17:16
I have reset and shutdown
still no luck
11-29-2020 18:42
11-29-2020 18:42
Thank you for your response, @Hedgie2.
I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-05-2020 17:10
12-05-2020 17:10
I have yet to hear anything since I sent my fitbit back to you guys!!
12-07-2020 13:10
12-07-2020 13:10
Thank you for your reply, @Cawalsh12.
I am sorry for any inconvenience. I've shared your post with our Support team and they will be contacting you soon. Please continue the communication through email.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-02-2021 02:54
12-02-2021 02:54
Hi @LiliyaFitbit ,
Hope you are doing well.
I am facing a similar issue where my Versa 2's left button is not responding. Physically I am able to press it but it's not working at all.
I have tried troubleshooting as well but it hasn't worked.
Could you please help?
PS: I had created another thread but haven't received a response on that and now I am not able to find it so requesting on this thread.
Regards,