Versa 2 left button stopped working

[SunsetRunner]

As title says my versa 2 side button isn't working. I push it and it does goes in but nothing happens. Is the only solution a replacement or is there a fix at all? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Once you've done that, please restart your Versa 2 once again by following these steps How do I restart my Fitbit device? 

[SunsetRunner]

Thank you for the advice but this has not solved the problem.

[MarreFitbit]

@SunsetRunner Thanks for following the steps I suggested above. I understand how disappointing this can be.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.