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Versa 2 locked Bluetooth issue

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‎09-30-2020 23:28 - last edited on ‎10-02-2020 21:03 by Fitbit Moderator

‎09-30-2020 23:28 - last edited on ‎10-02-2020 21:03 by Fitbit Moderator

please help me. my watch is locked and bluetooth cannot be connected. what should i do? thanks

 

Moderator Edit: Clarified subject

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‎10-02-2020 21:02

‎10-02-2020 21:02

Hi @Veron18, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please elaborate? What do you mean when you say that your watch is locked? Are you seeing a "Unlock with phone" message on the display of your Versa 2? Which mobile device are you using? More information and details will be appreciated so we can move forward.

 

I'll be waiting for your reply. 

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