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Versa 2 losing time

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‎10-20-2021 09:45 - last edited on ‎10-20-2021 14:04 by

‎10-20-2021 09:45 - last edited on ‎10-20-2021 14:04 by

My fitbit versa 2 has started to lose about 10 minutes everyday. It is okay when just freshly charged but then starts slipping. Help

 

 

Moderator edit: subject for clarity 

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‎10-20-2021 14:11

In response to ifitaintbroke

‎10-20-2021 14:11

Welcome to the Fitbit Community, @SueAnnan. It’s good to see you in the community, @ifitaintbroke.

 

@SueAnnan Thanks for the details shared in your post. I recommend confirming that your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Please also try the following in the Fitbit app: click your profile photo > App settings > toggle Automatic time zone off/on, then sync your watch.

 

@ifitaintbroke Thank you for sharing your experience and solution. I recommend following our complete troubleshooting tips in Why won't my Fitbit device sync?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-20-2021 10:10

‎10-20-2021 10:10

Have the same issue with my Versa. Seemed to start after the last update. The problem seems to be that it is no longer syncing to my phone. Only way I have found to fix it so far is to delete the device and readd it but having to do this every day is a PITA. 

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‎10-20-2021 14:11

In response to ifitaintbroke

‎10-20-2021 14:11

Welcome to the Fitbit Community, @SueAnnan. It’s good to see you in the community, @ifitaintbroke.

 

@SueAnnan Thanks for the details shared in your post. I recommend confirming that your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Please also try the following in the Fitbit app: click your profile photo > App settings > toggle Automatic time zone off/on, then sync your watch.

 

@ifitaintbroke Thank you for sharing your experience and solution. I recommend following our complete troubleshooting tips in Why won't my Fitbit device sync?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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