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Versa 2 lost steps after syncing

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I had over 16000 steps at 7pm but lost 3000 after syncing steps, has this happened to anyone else?

Moderator Edit: Clarified subject

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Hi there, @twf83. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your steps. I understand where your concern is coming from. I will do my best to help you with this! 

Is this the first time you experience a loss of steps? Are you having syncing issues? Did you stop wearing your Versa 2 for some time prior to achieving those 16K steps? 

If the above describes your situation, that would explain the issue you're having now. Please note that it's an expected behavior as you should've logged in to sync your Fitbit device before unpairing it. Going a bit deeper into this, note that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

However, if you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I manually log exercises in the Fitbit app?

Maria | Community Moderator, Fitbit


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Hi @twf83 - did you check in the Fitbit App device page (Connected to) that the phone isn't also connected to your account and if so remove it?

Author | ch, passion for improvement.

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