Versa 2 main screen blank

[Malinda.Fouts]

I charged my Versa 2 and when I took it off the charger the main screen no longer works. I am able to scroll to the other screens but the main screen will not turn on. I have restarted my FitBit several times and checked my screen settings. Help. 

[NellyG · Accepted solution]

Hi @Malinda.Fouts  What a Strange problem! I'd suggest you try installing a different clockface - a fitbit one - and see if that fixes it. If not, try a factory reset (settings app and scroll down to About) and then set up again. If that still doesnt fixnit yiu will need to contact Customer Support 

Fitbit Support  

[Deehuc]

This is happening on my for versa lite also. I tried to install a new Fitbit face and I get a message saying unable to install, try again later. I tried many many times.

[Malinda.Fouts]

Thank you! Changing the clock face worked.

[NellyG]

@Malinda.Fouts Fantastic! Im glad it fixed it 😊

[Deehuc]

I searched around in the community question and answers and someone suggested a reset by holding the back button for 10 seconds. That worked for me.

[Dan2elle]

Mine is doing the same thing!  Blank home screen, can swipe left. But when i tap on say settings, I can’t scroll up to actually open that app. I will try the options listed below

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dan2elle.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your efforts. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

Hope this helps. 

[KristySews]

Same here. It’s charged and syncing with my phone but the clock face is blank! 

[KristySews]

My clock face was blank too. I followed advice and went back and selected the face again and now it’s working!