08-22-2020 03:54
08-22-2020 03:54
I charged my Versa 2 and when I took it off the charger the main screen no longer works. I am able to scroll to the other screens but the main screen will not turn on. I have restarted my FitBit several times and checked my screen settings. Help.
Answered! Go to the Best Answer.
08-22-2020 04:08
08-22-2020 04:08
Hi @Malinda.Fouts What a Strange problem! I'd suggest you try installing a different clockface - a fitbit one - and see if that fixes it. If not, try a factory reset (settings app and scroll down to About) and then set up again. If that still doesnt fixnit yiu will need to contact Customer Support
Helen | Western Australia
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08-22-2020 04:08
08-22-2020 04:08
Hi @Malinda.Fouts What a Strange problem! I'd suggest you try installing a different clockface - a fitbit one - and see if that fixes it. If not, try a factory reset (settings app and scroll down to About) and then set up again. If that still doesnt fixnit yiu will need to contact Customer Support
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-22-2020 04:13
08-22-2020 04:13
This is happening on my for versa lite also. I tried to install a new Fitbit face and I get a message saying unable to install, try again later. I tried many many times.
08-22-2020 04:29
08-22-2020 04:29
Thank you! Changing the clock face worked.
08-22-2020 05:29
08-22-2020 05:29
@Malinda.Fouts Fantastic! Im glad it fixed it 😊
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-22-2020 06:04
08-22-2020 06:04
I searched around in the community question and answers and someone suggested a reset by holding the back button for 10 seconds. That worked for me.
07-01-2021 15:47
07-01-2021 15:47
Mine is doing the same thing! Blank home screen, can swipe left. But when i tap on say settings, I can’t scroll up to actually open that app. I will try the options listed below
07-01-2021 19:06 - edited 07-01-2021 19:12
07-01-2021 19:06 - edited 07-01-2021 19:12
Welcome to the Fitbit Community, @Dan2elle.
Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your efforts. I recommend trying the following:
Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
04-12-2023 09:35
04-12-2023 09:35
Same here. It’s charged and syncing with my phone but the clock face is blank!
04-12-2023 09:42
04-12-2023 09:42
My clock face was blank too. I followed advice and went back and selected the face again and now it’s working!