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Versa 2 map not recording properly

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‎09-22-2021 11:51

‎09-22-2021 11:51

My versa 2 always worked well but Lately it began to only track the distance in some sort of direct line.  I tried everything, v annoying.  Does anyone know why this has happened all of a sudden, I haven’t changed anything on my phone or app, any answers? Thanks

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‎09-22-2021 16:18

‎09-22-2021 16:18

Welcome to the Fitbit Community, @Suzziee4.

 

Thank you for the information provided.

 

To try to resolve the issue please visit this article, open the menu "Why isn't GPS working on my Fitbit device?" and follow the instructions.

 

In addition, you can restart your Fitbit Versa 2 by following these steps and set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1632352684780.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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