Versa 2 mic not working

[Nikkiilue]

I have read a ton of blogs on the mic on not working on the versa 2. I have done a hard reset and tryed most of the solutions suggested but nothing works . 

It's not just not working with Alexa but also voice text. It's listening but nothing happens.  Any solutions I may have missed??

[Rich_Laue]

Hi @Nikkiilue first thing I would ask is if the mic is turned on. 

You say that it isn't working, but listening. Can you elaborate? Do you receive any error messages? 

[Nikkiilue]

Yes the mic is turned on.

When I try to use it with Alexa or reply to a text message, it will show listening on the screen but does nothing. I can select pre loaded replys, but it won't pick up anything on the mic.