Hi @Jax5, welcome to our Fitbit Community. I'm sorry to hear that the heart rate and microphone of your Versa 2 stopped working. By the way, thank you for trying to get this issue resolved before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often! 😀
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer