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Versa 2 microphone not working

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‎01-29-2021 13:05 - last edited on ‎01-29-2021 17:47 by Fitbit Moderator

‎01-29-2021 13:05 - last edited on ‎01-29-2021 17:47 by Fitbit Moderator

I have two versa 2 watches. One isn't even turning on and the other is operating the way it should except for the microphone. It does not recognize talk to text or Alexa. This is the second time Im trying to get someone to answer. Please help!

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:46 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

‎01-29-2021 17:46 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

Hi @BKendi, it's nice to see another post from you here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎01-29-2021 21:37

In response to RicardoFitbit

‎01-29-2021 21:37

Ive tried to restart a number of times to no avail. 

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‎01-31-2021 16:01 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

In response to BKendi

‎01-31-2021 16:01 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

Your reply is appreciated @BKendi.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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