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Versa 2 music control bug

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‎11-08-2020 09:33 - last edited on ‎11-09-2020 11:21 by Fitbit Moderator

‎11-08-2020 09:33 - last edited on ‎11-09-2020 11:21 by Fitbit Moderator

I am unable to control both the media playback and volume at the same time in my phone. Its either the playback control or the volume control which can be used at once and the other controls start replicating the former ones. 

 

Moderator Edit: Clarified subject

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‎11-09-2020 11:19

‎11-09-2020 11:19

Hi @Deekshant, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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