Versa 2 no longer getting text notifications

[CKeck]

I got my Versa 2 about a month and a half ago. I have not had a problem with it until a few days ago, my Fitbit is no longer showing me notifications for texts. I've done everything I could think of (uninstalling and reinstalling the app, restarting my phone, factory reset on the fitbit) and it still isn't sending messages through ( and yes I do have it set for the notifications to come through). Anyone else experiencing anything like this. My phone is a Samsung Galaxy S10.

[JuanJoFitbit]

@CKeck, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped receiving text notifications. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor the notifications feature and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Meggiesue24]

I also have a Samsung s10 and have not been able to recieve text messages.  I still receive emails, phone calls, and calendar updates but no texts.  I have tried all the steps recommended and am frustrated because the reason I upgraded to the versa 2 was slightly easier ways to respond to text messages.  I might just have to send this back and go with another brand.  

[CKeck]

I have tried everything that is on that list and nothing has worked