Versa 2 no sleep score no solution

[Cylova]

Getting ready to throw this Fitbit away so disappointed.  No help from support have 4 different case #’s no resolution no calls from Fitbit.  I notice to that it’s hit & miss to get text notifications.  By the looks of comments Fitbit will be losing loads of customers.  It’s a shame but here’s one long time customer who is actively seeking a new product but not with Fitbit.

[Donuts53]

Oh no, that does not sound good. I am having a problem with my Versa 2 not reading my heart rate or my sleep info. I’ve noticed that the green blinking light is not on when I take it off. How long have you had yours? My last Alta lasted like 5 years. My versa is not even 2 years old. 
Thanjs Donna

[Cylova]

My Fitbit is about 3 years old.  I have been a dedicated longtime customer.  I’ve never experienced the issues that Fitbit has had until about a month ago.  It seems the customer support while nice don’t resolve any issues.  Today my Fitbit did my sleep score which will work for a few days then all at once not work.  

[Cylova]

Today sleep score isn’t there.  It lasted 2 days.  Fitbit sent me a message this morning wanting me to do a factory reset again which I’m not going to do because I have already done it once.  I am now convinced that my Versa 2 is beyond repair. I might as well trash it.

[Cylova]

I did the factory reset request but still no sleep score.  So frustrating.  My advice to anyone looking at this post do not buy a Fitbit because you will be disappointed with it👎

[Cylova]

Here’s the latest from customer support:  *Upon checking in our system we can see that there is an update pending to your fitbit app, please update it, if the update is not available at the moment please wait for it, after the update please test it and let us know if it works.
My reply: I see no update!  This whole process sucks.  I have wasted a good solid 2 days dealing with this so called process.  It would be nice to speak with someone in the US but although nice customer support they don’t have a clue about the product.  I have done everything they have asked and still no resolution.  I am a certified personal trainer & have recommended Fitbit to friends & clients over the years.  I won’t be recommending Fitbit anymore & when asked about my experience I will certainly let them know.  This experience is not acceptable.  You will be losing customers.  Prior to this latest nightmare with Fitbit it was my experience that they had a resolution or sent you a new one but it seems that isn’t the case anymore.  😢 very sad.  In the past a good company that stood behind their products with knowledgeable customer support but definitely not the case now.

[Lezley]

Mine hadn’t worked properly since the last update. I’ll be getting a different brand in the Christmas sales. Sleep tracking doesn’t work at all now and I keep getting messages saying an app hasn’t been installed. No help at all from Fitbit. 

[Cylova]

I feel your pain!  

[Donuts53]

Hi, I am in the exact same boat as you. When they asked me to do the update that my app was not updated I told her I did the update and that’s when my Versa stopped working properly. She insisted I do it!!! So I went and took a screenshot that my app was indeed updated, and she says, thanks for updating!!!! I told her it was just a screenshot to show her it was updated, and she basically told me I was a liar!!!
Like you I have been with Fitbit for 8 years with no problem, until now!!! I don’t want a discount I want my Versa working!!!! I might try customer service once more then I’m done!!!!!!!!



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