Versa 2 not adding steps

[Mzbrock]

Suddenly my versa 2 isn’t adding steps to my daily total when I manually add walk or treadmill activity. Worked fine up until today. I’ve tried all the things: updated app, shut down phone, etc. Anybody?

[ManuFitbit]

A warm welcome to the forums @Mzbrock. 

Thank you for letting me know the details about this situation with your Versa 2. 

Please try to follow these troubleshooting steps as indicated:

• Log out from the Fitbit app.
• Offload the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Try one more time and check it up if the issue persists.

[kjginga]

My Versa 2 has also stopped recording steps and it happened all of a sudden.  I've tried everything suggested and nothing has restored them.  Don't know what else I can do to get them back.

[Mzbrock]

I had tried all the things too…then suddenly it started working correctly again. Don’t know why.

[kjginga]

Glad it started working again for you, maybe it will for me also.

[Guy_]

Hi @kjginga - this is a different issue if your watch is working normally otherwise and steps aren't showing on the watch but are in the Fitbit app, do the following.

Swipe left on the display, select the Today app and see if Steps show there.

If they do, in the Fitbit App go to the clock faces (Gallery) and tap your clock face and under See all details check your Permissions are all set on.