Versa 2 not automatically tracking walks

[Anderseas]

My versa would always track walks with no issue. As of this Wednesday, it no longer does this. Monday and Tuesday's walks were logged automatically. Wednesday - Saturdays walks I have had to manually input. On Wednesday, the Fitbit did not even capture the steps - it told me that I had 1,000 steps for a 5km walk! As of Thursday, it was tracking overall steps correctly, but it is not logging the walks as exercise. All of my walks are 40 mins - 1 hour-ish. Other exercises (such as sports) are still being logged with no problem. 

I read some of the other trackers' help forums so I have taken a few steps:

1) Un-paired and Re-paired the Fitbit to my phone

2) Manually re-started the Fitbit

3) Charged the Fitbit 

4) Turned on/off the automatic walk tracking, and set it to track after 10 minutes instead of 15. 

Please help if you can, I am finding it frustrating to calculate the amount of KM I walked myself to be able to manually log it. I know I can set the walking manually before I begin, but I liked the automatic setting. 

Thank you for your time!

[Marrrmaduke · Accepted solution]

@Anderseas At this point I would try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. The good news is your watch should still be under warranty.