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Versa 2 not charging or pairing

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‎03-05-2020 06:03 - last edited on ‎03-06-2020 14:07 by

‎03-05-2020 06:03 - last edited on ‎03-06-2020 14:07 by

Just bought a brand new Vera 2, it’s not charging, I pressed the button for 10 seconds still nothing. My phone cannot find the device.

 

please help!

 

 

Moderator edit: subject for clarity

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‎03-06-2020 14:04

‎03-06-2020 14:04

Welcome to the Fitbit Community, @Annabenj.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your new Versa 2. Thank you for your efforts to resolve this, I understand that you would like to start using your watch and enjoy the Fitbit experience. If your watch is not charging, I recommend checking this help article with useful information: Why isn't my Fitbit device's battery charging?

 

If you continue experiencing issue with setting up your Versa 2, please find the helpful instructions in this article: Why can't I set up my Fitbit device?

 

I'll be around if you need further assistance.  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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